Privacy Policy

Sandia Hearing Aids Raton (“us,” “we,” or “our”) is committed to protecting the privacy and personal information of individuals who visit our website at https://ratonnm.audiologyhq.com/ (“Website”) and avail themselves of our services. This Privacy Policy outlines the types of information we may collect from you and how we use, disclose, and protect that information. By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit our Website, we may collect personal information that you voluntarily provide to us. This may include your name, email address, phone number, postal address, and any other information you choose to provide in the context of interacting with our services. We may also collect personal information when you sign up for our email newsletter or promotional updates.

1.2 Automatically Collected Information

We may also collect certain information automatically when you visit our Website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We may use cookies, web beacons, or similar technologies to collect this information. You can manage your preferences for cookies and similar technologies through your browser settings.

2. Use of Information

2.1 Personal Information

We may use the personal information we collect to:

• Provide and deliver our services, including scheduling appointments and assisting with hearing aid selection and fitting.
• Respond to your inquiries, requests, or comments.
• Send you administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.
• Communicate with you about promotions, upcoming events, and other news relating to our services, unless you have opted out of such communications.
• Customize and personalize your experience on our Website.
• Improve our products, services, and overall customer experience.
• Comply with applicable laws, regulations, or legal processes.
• Protect our rights, property, and safety, as well as the rights, property, and safety of our users or others.

2.2 Automatically Collected Information

We may use automatically collected information for various purposes, including:

• Analyzing trends, administering the Website, and tracking users’ movements.
• Gathering demographic information about our user base.
• Remembering your preferences and providing a more personalized experience.
• Monitoring and preventing fraud, security breaches, or other harmful activities.
• Enhancing our services and developing new features.

3. Email Capture and Usage

When you sign up for our email newsletter or promotional updates, we collect your email address. We use this information to send you relevant information about our services, promotions, upcoming events, and news. You may choose to unsubscribe from these communications at any time by following the instructions provided in the emails or by contacting us directly. We do not sell or rent your email address to third parties.

4. Google Ads and Facebook Ads Pixels

Our Website uses Google Ads and Facebook Ads pixels, which are conversion tracking tools provided by Google and Facebook respectively. These tools allow us to measure the effectiveness of our advertising campaigns and tailor our marketing messages to specific audiences. These pixels may collect information such as your IP address, browser type, operating system, and website activity.

The information collected by these pixels is used solely to improve our advertising efforts and optimize our marketing strategies. It doesn’t personally identify you, and we do not merge or associate this information with your personal information unless you have given us explicit consent for such association.

You can opt out of Google Ads and Facebook Ads tracking by adjusting your ad preferences or by using ad-blocking tools. Please refer to the respective privacy policies of Google and Facebook for more information on their data practices and how to manage your preferences.

5. Disclosure of Information

We may disclose your information to the following entities and for the following purposes:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.
• Consent: We may disclose your information to third parties if we have obtained your consent to do so.

6. Data Security

We implement reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your information and assume no liability for any disclosure due to errors in transmission, unauthorized access, or other breaches of security.

7. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Sandia Hearing Aids Raton. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any information to or through them.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have collected personal information from a child under 16, please get in touch with us immediately, and we will take appropriate steps to remove such information.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy on our Website. Your continued use of our Website after the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

• Sandia Hearing Aids Raton
• Address: 203 Hospital Dr, Raton, NM 87740
• Phone: +1 (505) 988-1984
• Email: info@audiologyhq.com